FAQ
What types of kitchen tools do you offer?
GLOBALDAVIA.COM specializes in a diverse range of innovative kitchen tools designed to enhance your cooking experience. Our product lineup includes items such as the automatic rolling egg storage box and high-efficiency salad spinners, among others. Each product is crafted from durable materials to meet the needs of both casual cooks and culinary enthusiasts.
How can I ensure the quality of your products?
Our products are manufactured with a focus on quality and convenience. We use high-grade materials that are rigorously tested to ensure durability and performance. This commitment to quality is reflected in our customer satisfaction rates, which consistently exceed 90%.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Customers are required to provide a receipt or proof of purchase when initiating a return.
How do I initiate a return?
To start a return, please contact us at 511familiagonzaga@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.
What should I do if my item is defective or damaged?
We recommend inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges?
The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.